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User Data Deletion

Instructions for deleting your QuotyAI data, including data received via Facebook Login / Messenger integration. Last updated: September 10, 2026

1. Quick summary

  • QuotyAI account holders (businesses): delete data yourself in the portal, or email privacy@quotyai.com.
  • End-customers who messaged a business Page: contact that business directly — they control their QuotyAI knowledge base. We will help the business complete your request.
  • Completion time: deletion or anonymization within 30 days of a verified request, unless law requires longer retention.

2. Delete data in the QuotyAI portal (fastest)

  1. Sign in at app.quotyai.com.
  2. To remove connected Facebook data: go to Inbox / Channels → Facebook Messenger → Disconnect. This revokes the Page token on our side, stops further sync, and deletes the stored Messenger conversation data. You can also remove the app under Facebook Page Settings → Linked apps.
  3. To delete knowledge-base content: open the relevant assistant / business entity → delete skills, documents, or conversation history.
  4. To close your account: use account settings, or email privacy@quotyai.com from your account email with subject "Delete my QuotyAI account".

3. Request deletion by email

Send an email to privacy@quotyai.com with:

  • Subject: "Data deletion request"
  • Your account email and business / Page name
  • What to delete: full account, a specific Facebook Page connection, specific conversations, or specific documents
  • If you are an end-customer: the name of the business Page you interacted with and approximate date of conversation

We verify the requester's identity, confirm scope by reply email, then delete or anonymize the data within 30 days and send a completion confirmation.

4. What gets deleted

  • Account profile, business entities, knowledge-base documents and skills you asked us to remove.
  • Stored Facebook Page tokens, Page IDs, and synced Messenger conversation history for disconnected Pages.
  • Associated logs that contain personal data, subject to short-term security-log retention.

What may be retained:

  • Aggregated or de-identified analytics that cannot identify you.
  • Records we must keep by law (e.g., billing records) or to resolve disputes and enforce agreements.

5. Facebook Data Deletion Callback

If you removed the QuotyAI app via your Facebook settings, Meta sends us a Data Deletion Request (a signed_request) to our callback endpoint. Our handling:

  1. We verify the signed_request HMAC-SHA256 signature with our App Secret.
  2. We locate the connection(s) authorized by the Meta user ID in the request.
  3. We delete or anonymize that data (Messenger conversations, attachments, and customer contact details) immediately, and no later than 30 days.
  4. We return a JSON response with a url and a confirmation_code (the url points to this page) so Meta and the user can verify completion, per Meta's Data Deletion Callback requirements.

Users can always check deletion status by emailingprivacy@quotyai.com with the confirmation code, or by following the manual steps in sections 2–3 above.

6. Questions

Privacy: privacy@quotyai.com
Support: quotyai.com/support/
Privacy Policy: quotyai.com/privacy-policy/